Thank you for visiting and shopping the O.riginals: Design and Stationery Web site. Because of the unique nature of the Internet and our desire to provide you with a great experience, we need to point out some legal rules as they apply to your visit here and the use of our site. If you have any questions, please feel free to contact us at email@example.com.
Payment All payments are due at the time the order is placed. If a payment is not received or payment method is declined, the order will not be processed.
Payment Options We accept Visa, Mastercard, Discover and American Express. No orders will be processed until payment is approved.
Shipping Policies Shipping will be paid by the buyer in the amount agreed upon by the seller at the time of purchase.
If an item is lost during shipping, the seller will ship out the replacement item, at no additional charge, as soon as the claim investigation has been completed. The claim for lost items must be submitted to firstname.lastname@example.org within 30 days of the date the tracking e-mail is sent.
If an item is damaged during shipping, the seller will ship out the replacement item, at no additional charge, as soon as the claim investigation has been completed. The claim for damaged goods must be submitted to email@example.com within seven days of receipt of the merchandise.
Once your order has shipped, you will receive a shipping confirmation e-mail with your tracking number. Orders will ship upon completion, depending on the time frame noted on each individual item’s page. All US orders will be shipped via USPS or Fed-Ex.
International Orders Orders shipped outside the USA may have additional charges for customs/duties, etc. The buyer is responsible for any additional charges.
Refund/Return Policy Non-personalized items can be returned, though a 25% restocking fee is applicable. Buyer is responsible for both the outbound and return freight. All returns must be made within 14 days from the day the item(s) is shipped. All returned item(s) must be unused, unwashed and in the original packaging. Please contact firstname.lastname@example.org for a RMA (Return Material Authorization) number, before returning the merchandise. Credits will not be issued without a RMA number.
Due to the custom/personalized nature of most of our products, we cannot accept returns or exchanges on these items, unless a valid mistake was made by O.riginals: Design & Stationery, or if the item clearly has a manufacturing defect. Please contact email@example.com for further information.
Cancellation Due to the custom nature of our products and our manufacturing process, orders are non-cancellable and non-refundable. Please check all order details (i.e. character face, hair color, name spelling, etc.) before submitting your order. Orders will not be redone or discounted due to customer errors.
Color Reproduction We have done our best to display, as accurately as possible, the colors of the products shown on this Web site. Because the colors you see will depend on your monitor, however, we cannot guarantee that your monitor's display of colors will be accurate.
Complaints Any complaints about items may be sent to our support team at firstname.lastname@example.org. Each case will be looked at individually, and an appropriate resolution will be determined.
Inaccuracies From time to time, there may be information on our Web site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. O.riginals: Design & Stationery reserves the right to correct any errors, inaccuracies or omissions and to change or update information, at any time, without prior notice.
Legalities The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Price Adjustments We cannot offer price adjustments after the orders are placed. You must enter any coupon code at the time the order is placed to receive the discount.
Privacy/Security O.riginals: Design and Stationery will keep your information confidential. We will not use your information publicly or for any other reason than internal use to fill your order(s) and inform you about company/product news and promotions. You will receive confirmation and order tracking e-mails, as well as our newsletter and other promotional e-mails. You may unsubscribe at any time. We will not share your personal information with any other organizations; your information will be kept private at all times. All information is kept safe in our secure online database. All information is transmitted to us via SSL (Secure Sockets Layer) technology. All financial information is stored in encrypted language.